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Radeterno Privacy Policy

1. PURPOSE

Thank you for visiting our Website / App. This Website / App is owned and operated by Radeterno, a teleradiology second-opinion service by Radever Teleradiology (“Radeterno”). This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide via this Website / App.

Thank you for visiting our Website / App. This Website / App is owned and operated by Radeterno, a teleradiology second-opinion service by Radever Teleradiology (“Radeterno”). This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide via this Website / App.

Radeterno is committed to protecting the privacy of every individual who installs and / or uses our Website / App. Given the sensitive nature of medical imaging data, we apply the highest standards of care when handling your personal and health-related information. We have adopted this Privacy Policy, which sets out the basis on which any personal data we collect from you — or that you provide to us — will be handled and processed through your use of the Website / App.

2. SCOPE OF APPLICATION

  1. This policy applies to all personally identifiable information and medical data you provide to Radeterno while visiting or using the Website / App. Our Website / App may contain links to third-party platforms. We are not responsible for the content or privacy practices of such external sites. We encourage users to read the privacy statements of any third-party site that collects personally identifiable information.
  2. Radeterno expressly reserves the right to modify this Privacy Policy periodically, at its sole discretion, without prior notice to users. Users should review this Privacy Policy regularly to remain updated on our current practices. Your continued use of the Website / App constitutes acceptance of the then-current Privacy Policy.
  3. he following discloses our information gathering and dissemination practices for the Website / App:
  4. Overview: As part of normal operations, we collect — and in some cases may disclose — personally identifiable and health-related information about you. This Privacy Policy describes what information we collect and how it may be used.
  5. Consent: By accepting this Privacy Policy and our Terms of Use, you expressly consent to our collection, storage, deletion, use, and disclosure of your information in the manner prescribed herein.
  6. Data collected: We may collect your name, address, email address, telephone number, location data, medical imaging files, and clinical history submitted through the Website / App. Such information will not be posted in areas viewable by the public. Location and clinical data are collected solely to facilitate radiologist assignment and accurate report generation.
  7. Agreement: By using this Website / App, you agree with the terms of this Privacy Policy. Whenever you submit information — whether scan files, clinical notes, or contact details — you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

3. DATA GATHERING

We collect information that you share with us through your use of our Website / App, for example by:

  • Uploading scan files (MRI, CT) or existing radiology reports via our secure upload portal or by email to support@radeterno.com
  • Submitting your name, phone number, email address, or brief clinical history through our inquiry or callback forms
  • Contacting us directly by phone, email, or WhatsApp using the contact details posted on our Website / App
  • Submitting payment information to process your radiologist review fee
  • Subscribing to email updates, newsletters, or patient education resources
  • Submitting other general enquiries or feedback through our website

All medical imaging files and reports shared with us are treated with the highest level of confidentiality and accessed only by qualified radiologists for the purpose of providing the requested second-opinion review.

4. OUR USE OF YOUR INFORMATION

Our primary goal in collecting personally identifiable and medical information is to deliver accurate, expert, and timely radiology second-opinion reviews — helping you make informed healthcare decisions with confidence and clarity.

Specifically, we may use the information we collect to:

  • Assign a qualified radiologist to review your submitted scan or imaging report
  • Prepare a clear, annotated second-opinion report tailored to your clinical context
  • Contact you regarding the status of your review, payment, or follow-up queries
  • Provide you with information and updates about our services that you have requested
  • Improve our Website / App, service workflows, and the quality of radiologist reports
  • Maintain internal records for quality assurance and clinical governance purposes
  • Comply with applicable legal and regulatory obligations

Radeterno does not sell, rent, or trade your medical imaging data or personal information to any third party for marketing or commercial purposes.

5. USER OF COOKIES

The Website / App may use “cookies” — small text files stored on your computer or device at our request — to enhance your browsing experience. Cookies allow our Website / App to recognise returning visitors, facilitate access to services, and compile aggregate analytics to improve content quality and performance.

Cookies themselves do not personally identify you, but they do identify your device and may be used to track general usage behaviour. Radeterno cannot control the use of cookies placed by third-party advertisers or analytics services hosted on our Website / App.If you do not wish for information to be collected via cookies, you may adjust your browser settings to deny or restrict cookie usage. Please note that disabling cookies may affect the functionality of certain features of our Website / App.

6. SECURITY

Radeterno applies reasonable and appropriate technical and organisational security measures to safeguard the confidentiality of your personally identifiable information and medical data. We use strict access controls to ensure that uploaded scan files and reports are accessible only to the assigned reviewing radiologist and authorised internal staff. Although we make every effort to protect your personal data, no transmission over the Internet can be guaranteed to be completely secure. Any data you transmit to our Website / App is done at your own risk. Once we receive your information, we will use strict procedures and security features appropriate to the type of data provided to prevent unauthorised access or inadvertent disclosure.You agree and acknowledge that “perfect security” does not exist on the Internet and that Radeterno shall not be held liable for unauthorised access resulting from circumstances beyond our reasonable control.

7. CHANGES TO OUR PRIVACY POLICY

We reserve the right to change, suspend, or discontinue any aspect of the Website / App or our services at any time. Any modifications made to this Privacy Policy will be posted on this page, and the “Last Updated” date will be revised accordingly.

Your continued use of the Website / App following any such changes shall signify your acceptance of the revised Privacy Policy. We encourage you to periodically review this page to stay informed of how we protect your information.

8. LEGAL DISCLAIMER

This is the official Website / App of Radeterno (Radever Teleradiology) and provides general information about our radiology second-opinion services. The information and content contained herein are based on the laws applicable in India. While efforts are made to keep the information on this Website / App accurate and current, Radeterno does not guarantee the completeness, accuracy, or timeliness of any information, text, graphics, hyperlinks, or other material.

The radiology second-opinion reviews provided by Radeterno are intended to supplement — and not replace — the advice of your treating physician or primary radiologist. Reports generated by Radeterno’s radiologists are for informational and supportive purposes only and do not constitute a final medical diagnosis or treatment prescription.

Users shall keep indemnified, defend, and hold Radeterno, its affiliates, officers, radiologists, employees, and agents harmless from and against any claims, demands, or liabilities arising from any action or inaction of the user or from any reliance placed on the second-opinion report provided.

Radeterno is not responsible for any special, indirect, incidental, or consequential damages arising from the use of — or inability to use — the Website / App or the reports contained therein. All commercial use of the contents of this Website / App is prohibited without prior written permission. By viewing this Website / App you are deemed to agree to the jurisdiction of the courts at Latur, Maharashtra, India in respect of any action arising therefrom.

9. Patient Consent

By agreeing to this Privacy Policy, you confirm that:

  • You consent to Radeterno processing your submitted scan files, reports, and clinical information for the purpose of providing a radiology second-opinion review
  • You authorise Radeterno to contact you via SMS, WhatsApp, email, or phone regarding your review status, payment confirmation, and service-related updates
  • You may receive educational information, health tips, and updates from Radeterno via email, RCS (Rich Communication Service), or WhatsApp
  • You have the right to withdraw consent at any time by contacting us at support@radeterno.com, after which your data will not be used for future communications

Radeterno’s second-opinion reports are confidential documents prepared for the requesting patient or clinician. They must not be shared, distributed, or published without Radeterno’s prior written consent.

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